Refund policy

Returns & Refunds

At Natures Buttery Blend, your satisfaction isn't a policy — it's a promise.

We put real care into every blend we make, and we want you to feel that from the moment it arrives. If something isn't right, we want to hear about it.

How to reach us Contact us within 14 days of delivery at hello@thebutteryblend.com and tell us what happened. We'll listen first — no runaround, no fine print maze.

What we can do Depending on the situation, we'll work with you on a replacement or a refund. We're a small business, and we treat every order like it matters — because it does.

A note on opened products Because of the nature of skincare products, we're unable to accept returns on items that have been opened or used. We hope you understand — it's about keeping every product safe and fresh for everyone in our community.

Damaged or incorrect orders If your order arrived damaged or you received the wrong item, please reach out right away with a photo and your order number. We'll make it right, quickly.

Questions? We're real people. Email us at hello@thebutteryblend.com — we typically respond within 1–2 business days.